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Welcome to the Frequently Asked Questions (FAQ) page of Scottsdale Mint, your go-to online destination for stunning gold and silver coins! We’re here to help you navigate through all the exciting shiny stuff we have to offer.
So, whether you’re a seasoned coin collector, a savvy investor, or just looking for a rad gift, we’ve got you covered. This page is packed with answers to all your burning questions, from “How do I know if the coins are legit?” to “What’s the deal with shipping and payment options?” We’ve got everything here to make your shopping experience with us smooth sailing.
Popular Questions
What is ach - echeck? Why hasn't my payment cleared?
As with regular checks, eCheck/ACH enables customers to transfer funds directly from their bank account. However, unlike a paper check, eChecks spare customers the trouble of mailing a check through the snail mail. At the time of check out you will need to provide your Routing Number and Account Number that can be found on your traditional paper check. Make sure that your Billing & Shipping Address matches the Address on file with your bank. Once the order has been placed you will receive a Pending Order Email. Your purchase has essentially locked the quantities and price assuming the payment clears. Clearing times are up to 10 days. Customers will first see the money leave their account within 1-3 days, however that does not mean it’s fully cleared with Scottsdale Mint’s bank. Once the funds are cleared, you will receive a FUNDED email and your account will be marked as such. Then when your order is shipped out you will receive an email that will include your Tracking Number. This is a slower process and think of it just like a regular check so please have patience. While eCheck does offer convenience for some, if you need a quicker result please choose Bank Wire, Paypal, or Credit Card.Automated Clearing House is an electronic banking network often used for direct deposit and electronic payment. Essentially an Electronic Check. You enter your check information online instead of having to mail in a physical check and risk loss of mail or long snail shipping times. The ACH payment clearing time is just like a normal check, up to 10 business days. Your order will then be marked as cleared and processed for shipping.Do you have a storefront I can visit and pickup?
We operate manufacturing & distribution facilities only and all orders are shipped due to security. No local pickups but we offer low or free shipping options. While we would love to offer tours to our great customers, unfortunately we do not yet offer this.When will my order ship?
As long as your order status is in “processing”, in standard times most orders will ship within about 1-5 weeks of the order date. As soon as your shipping label is generated you will receive an email with the tracking number. During intense demand times (Such as parts of 2020 and 2021)- shipping times may exceed our standard timeframe. We will provide estimates, but the delays can be longer. Regardless Scottsdale Mint 100% Guarantees Weights, Purity, and Final 100% Insured Delivery. Rest assured your price is locked in and we will get you the metals as soon as possible.Can I change or cancel my order?
All sales are final. Please see our Terms & Conditions for complete details regarding our return and cancellation policy. If you wish to cancel your order, please note doing so will incur a minimum cancellation fee of 20% in accordance with our Market Risk Policy.What is my order status?
To check on your order status, log into your account and view your orders. If your order says ACH Pending Payment, we are waiting on your payment to clear. If your order says On Hold, there is an issue with your account and you should contact us to follow up. If you order says PROCESSING, your order status is good, and your payment has cleared! Currently most orders are shipping within about 3-8 weeks of the order date. As soon as your shipping label is generated you will receive an email with the tracking number. Rest assured your price is locked in and you are guaranteed to receive your metals. Due to unprecedented demand currently, we are seeing abnormal shipping times. Should your items be available before our estimated delivery date we will of course send them out sooner and notify you via email.How do I create an account?
Click the person icon on the top right of our web page to register, or simply begin shopping and create an account during the checkout process.
Payment Questions
How do you secure my transaction?
This website is protected with TLS (Transport Layer Security protocol) encryption, a high standard in Internet security.What payment options do you accept?
- Credit Card – VISA, Mastercard, Discover – Up to $10,000 per transaction
- Paypal – Up to $10,000 per transaction
- Bank Wire – Recommended for orders of $1,000 and up. $200K Online Max. No limit via Phone once approved by trader.
- eCheck(ACH) – Up to $10,000 per transaction
What is ach - echeck? Why hasn't my payment cleared?
As with regular checks, eCheck/ACH enables customers to transfer funds directly from their bank account. However, unlike a paper check, eChecks spare customers the trouble of mailing a check through the snail mail. At the time of check out you will need to provide your Routing Number and Account Number that can be found on your traditional paper check. Make sure that your Billing & Shipping Address matches the Address on file with your bank. Once the order has been placed you will receive a Pending Order Email. Your purchase has essentially locked the quantities and price assuming the payment clears. Clearing times are up to 10 days. Customers will first see the money leave their account within 1-3 days, however that does not mean it’s fully cleared with Scottsdale Mint’s bank. Once the funds are cleared, you will receive a FUNDED email and your account will be marked as such. Then when your order is shipped out you will receive an email that will include your Tracking Number. This is a slower process and think of it just like a regular check so please have patience. While eCheck does offer convenience for some, if you need a quicker result please choose Bank Wire, Paypal, or Credit Card.Automated Clearing House is an electronic banking network often used for direct deposit and electronic payment. Essentially an Electronic Check. You enter your check information online instead of having to mail in a physical check and risk loss of mail or long snail shipping times. The ACH payment clearing time is just like a normal check, up to 10 business days. Your order will then be marked as cleared and processed for shipping.
Shipping Questions
Do you ship international orders?
Yes, we ship throughout the world with our website to over 20 countries currently. Each country has its own rules. All duties, taxes, customs fees must be paid by the customer (if any) at checkout. You may be subject to taxes and/or duties and/or customs fees for your order. Please consult your local customs broker for more information on duty and tax rates. We ship using all the correct documentation. View our entire FAQ and information regarding international shipping.What if my product is damaged?
We fully insure all of our shipments. Should anything happen while your package is in transit to you it will be covered by us. However, we will not accept responsibility if you have left instructions with any delivery service/carriers to leave parcels un-attended for you without the need for a signature. Or, you have given them instructions to leave your package with someone else such as a neighbor, building manager, drop-off location such as The UPS Store, Mail Boxes Etc, etc., Your package will not be covered! Please use discernment when selecting your shipping address.How is my order shipped? Is it insured?
Orders are shipped either USPS, FedEx, UPS, or Armored Truck service such as Brinks or Loomis. Each package is fully insured and typically requires a signature upon deliveryI received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. USA is $8.88 and Free if the order is over $199.My order never arrived / an item is missing from my shipment
Visit “My Account” to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your package tracking numbers, check with the shipper to confirm that your packages were delivered. If the shipper’s tracking status shows “delivered” but you have not received the package, please contact customer service for assistance within 72 hours of the delivery status update. If you have received a shipment and an item is missing, please contact us to report the discrepancy within 72 hours of receiving the package. We are careful to record weights & video for your security.
Product Questions
Calidad y garantía
Es nuestro compromiso ofrecerle los mejores productos. Respaldamos la pureza, el peso y el contenido con una garantía 100%. Todos los artículos siguen las normas ASTM. Scottsdale Mint es una empresa certificada ISO 9001:2015.¿Tengo alguna pregunta sobre el paquete que he recibido?
Por favor, revise cuidadosamente la factura y todo su contenido. Nuestro departamento de envíos se preocupa de utilizar registros exactos del peso de los paquetes y vídeos para su seguridad. Si tiene alguna pregunta, póngase en contacto con nosotros dentro de las 72 horas siguientes a la recepción.¿Vuelve a comprar plata y oro?
Sí, recompramos los productos que ofrecemos en nuestro sitio web a clientes de Estados Unidos. Póngase en contacto con nosotros para precios de recompra. Los productos de la marca Scottsdale suelen recibir precios de reventa más elevados que los de otras marcas.¿Cómo puedo obtener un descuento?
Nuestro sitio web ofrece varios niveles de descuento por volumen que pueden mostrarse para cada producto. No cobramos recargos por el uso de Paypal o tarjetas de crédito como Visa, MC o Discover, sin embargo ofrecemos "descuentos por pronto pago" cuando selecciona pagar con transferencia bancaria o ACH/eCheck. Usted puede agregar y cambiar las cantidades de varios productos a su carrito de compras para ver los precios ajustados. Además, si está suscrito a nuestro boletín de noticias, en ocasiones puede recibir un código de cupón.
Account Questions
What is your privacy policy?
We value your privacy. Please view our Terms & Conditions for complete details on how we use the information we collect.¿Tengo alguna pregunta sobre el paquete que he recibido?
Por favor, revise cuidadosamente la factura y todo su contenido. Nuestro departamento de envíos se preocupa de utilizar registros exactos del peso de los paquetes y vídeos para su seguridad. Si tiene alguna pregunta, póngase en contacto con nosotros dentro de las 72 horas siguientes a la recepción.How do I edit my account information?
Visit “My Account” to edit your name, email address, shipping address, or password.
I forgot my password.
Visit “My Account” and click the “Lost your password?” link. A password reset link will be sent via email. If that doesn't work, contact our support team and they can assist you with getting back into your account.
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