Contact & Support Archives | Scottsdale Mint

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Frequently Asked Questions

4

Product Quality & Guarantee
Question About Your Package?
Do You Buy Back Silver and Gold?
How Can I Get a Discount?

Orders & Shipping

13

How Do I Check My Order Status?
How much is shipping?
When Will My Order Ship?
Can I Change or Cancel My Order?
How is my order shipped? Is it insured?
Can I Visit or Pick Up My Order in Person?
Is there a maximum order size on your website?
My order never arrived / An item is missing from my package
Do you offer free shipping?
Can I track my order without logging in?
Can I combine multiple orders into one shipment?
Do you offer expedited or overnight shipping?
Do you ship to P.O. Boxes?

Payments & Pricing

9

What is ACH / eCheck, and Why Hasn’t My Payment Cleared?
What are your payment method limits?
I’m uncomfortable using Plaid for ACH. What are my options?
What ACH options do you support?
Can I pay with cryptocurrency?
Will I be charged sales tax on my order?
What happens if my payment fails or is declined?
Do you offer price matching?
How do I pay via bank wire?

International Orders & Shipping

12

Do You Ship to My Country?
How Much Does International Shipping Cost?
How Do I Order Gold and Silver Internationally?
How Fast Is International Shipping?
Can You Ship to an International Bullion Vault?
Why Choose Scottsdale Mint for International Orders?
What Currencies Do You Accept?
What Is Your International Return Policy?
What Payment Options Are Available for International Orders?
Do You Declare Package Value on Customs Forms?
Will I Be Charged Taxes or Duties?
What Happens If I Refuse Delivery or Am Unavailable?

Products & Availability

5

What does ‘Out of Mint’ mean?
What does “Pre-Sale” mean?
What does ‘Coming Soon’ mean?
Do your products come with a Certificate of Authenticity (COA)?
Are your metals eligible for IRAs?

Vaulting & Storage

12

What Is Scottsdale Mint Vault Storage?
Is Annual Storage Really Free?
Where Is the Vault Located?
How Do I Get Started with Vaulting?
Do You Offer International Vaulting Options?
Is My Metal Segregated from Others?
Is the Storage Insured?
Can I Vault Metal I Already Own?
What Are the Benefits of Vaulting with Scottsdale Mint?
Can I Store Metals from My IRA in the Vault?
How do I withdraw or take delivery from my vault account?
Can I visit the Wyoming Reserve Vault?

Returns & Exchanges

2

What if my product is damaged during shipping?
I received the wrong product—what should I do?

Educational Resources

12

I have an idea for a coin. Will you consider it?
Who is Scottsdale Mint?
Do you manufacture for governments?
What is Scottsdale Mint’s commitment to sustainability?
What is Alpha Strike?
What certifications does Scottsdale Mint hold?
What is Certi-Lock®?
Who is Josh Phair?
Can I request a custom coin or bar?
What makes Scottsdale Mint’s products unique?
What industries and clients does Scottsdale Mint serve?
Where are Scottsdale Mint’s facilities located?

Wholesale & Dealer Support

9

Do You Sell Gold & Silver Bullion? Become a Dealer!
Are You Accepting New Bullion Dealers?
How Do I Create a Wholesale Account?
What Are the Requirements to Become a Dealer?
What Countries Can Dealers Sell In?
Do You Accept International Dealer Partners?
Do You Guarantee the Quality of Dealer Products?
How do I update my dealer account information?
Can I get exclusive products or early access as a dealer?

Account & Security

2

How Do I Create an Account?
Why can’t I log into my account?

Website Help & Troubleshooting

1

How do I report a bug or website issue?

Contact & Support

2

What is Your Privacy Policy?
Do you have an affiliate or referral program?

Buy Back Program

13

How Do I Sell Gold or Silver to Scottsdale Mint?
What Products Do You Accept to Buyback?
Is My Shipment Insured?
How Long Until I Receive Payment?
How Should I Package My Bullion for Shipping?
Are There Any Hidden Fees?
Can I Personally Deliver My Items?
Do You Have a Minimum Transaction Amount?
Can I Track the Status of My Buyback?
How Is Pricing Determined?
Can I Lock In a Price Before Shipping?
What Happens if My Items Arrive Damaged or Different Than Described?
Will I Receive a 1099 or Be Reported to the IRS?

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