My order never arrived / An item is missing from my package

If your order status shows ÔÇ£deliveredÔÇØ but you havenÔÇÖt received it, or if your package is missing an item, please do the following:

1. Check your account for tracking info under the ÔÇ£My AccountÔÇØ section.
2. Confirm with the carrier that the package was delivered to the correct address.
3. If your package shows ÔÇ£deliveredÔÇØ but you did not receive it, or if an item is missing from your shipment, contact us within 72 hours of the delivery scan or receipt.

Our shipping department records precise package weights and video documentation for security. We will work with you to resolve any discrepancies quickly and fairly.